Welcome to the Wellness CORE Breeder Programme!

Terms of service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The UK CORE Breeder Programmes's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our websites.
The term "The UK CORE Breeder Programme" or "us" or "we" refers to the owner of the website whose registered office is Wellness Pet UK Limited, The Old Vicarage, Market Street, Castle Donington, Derby, DE74 2JB. Our company registration number is 1157063 registered in England and Wales. The term "you" refers to the user or viewer of our website.
The use of our websites are subject to the following terms of use:

  • The content of the pages of our websites are for your general information and use only. It is subject to change without notice.
  • Our websites use cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, Address, Email Address and Contact Telephone Number.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our websites meet your specific requirements.
  • Our website contains materials which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in our websites, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of our websites may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, our websites may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of our websites and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.

 

Your Account
If you use the Website, you are responsible for (1) maintaining the confidentiality of your account and your password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. Click here to go the 'My Account' page. Then simply enter your email address and password and you will then be able to change the details that you originally gave.

On the Website, we sell products for purchase only by people aged 18 or over. People aged under 18 may use the Website only with the involvement and supervision of a parent or guardian. The parent or guardian is required to accept these Terms and Conditions and place any orders for the person aged below 18. By using the Website you agree you are aged 18 or over.

Communications with Customers
As part of The UK CORE Breeder Programme's commitment to quality it is possible that telephone calls may be recorded for monitoring purposes. Any recordings will be used for this purpose and no other.

Whilst we take every care to ensure that the information and advice given is accurate and complete, it should not be relied upon as a replacement for seeking advice from a qualified veterinary surgeon. The UK CORE Breeder Programme do not accept liability whatsoever of any kind for the information or advice given for any assumed pet care, diagnosis or treatment made from the information given.

The UK CORE Breeder Programme are dedicated to protecting data protection and to promote compliance with rules set forth by, among others, European Union. Any observation or breach of data protection may be reported via breedersuk@wellnesspet.com. For full details please visit our privacy policy.

The UK CORE Breeder Programme operates a zero-tolerance policy to the use of any verbal threats or abusive language and any example of this will result in an immediate loss of your account with us.
Your details will be retained by us to prevent any future application being considered.
This applies to telephone, live chat, email, in store, social media or face-to-face communications.

Data Protection & Confidentiality

  1. In the Agreement, the terms Controller, Processor, Data Subject, Personal Data, Special Categories of Personal Data, Processing, Data Protection Impact Assessment and Personal Data Breach shall be as defined in the General Data Protection Regulation EU 2016/679 ("GDPR") and "Data" shall mean the Personal Data and Special Categories of Personal Data provided to The UK CORE Breeder Programme by the Customer in connection with the Agreement. "Data Protection Legislation" means the GDPR and any national implementing laws, regulations and secondary legislation, as amended, revised, re-enacted, consolidated or updated from time to time.
  2. The Customer acknowledges that it is a Controller and that The UK CORE Breeder Programme is a Processor.
  3. Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause is in addition to, and does not relieve, remove or replace, a Party’s obligations under the Data Protection Legislation.
  4. The UK CORE Breeder Programme shall:
    1. to ensure the protection of the rights of the Data Subjects; and
    2. to ensure an appropriate level of security, assessing, in particular, the risks that are presented by Processing, to protect the Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Data transmitted, stored or otherwise processed.
    1. The UK CORE Breeder Programme may keep any Data, if required by any applicable laws to store the Personal Data; and
    2. The UK CORE Breeder Programme may keep Data stored in any system back-ups; and
    1. ensure that its employees shall, Process the Data only on the Customer’s instructions as set out or referred to in the Agreement to provide the Services;
    2. provide appropriate technical and organisational measures:
    3. take all reasonable steps to ensure the reliability of any of its staff who have access to and/or process Data in connection with the Services, including duties of confidentiality under any employment contracts;
    4. assist the Customer, at the Customer’s cost, in responding to any request from a Data Subject and in ensuring compliance with applicable obligations under the Data Protection Legislation with respect to security of Processing, Personal Data Breach notifications and communications, Data Protection Impact Assessments and consultations with supervisory authorities or regulators;
    5. notify the Customer without undue delay after becoming aware of a Personal Data Breach;
    6. notify the Customer immediately if it considers that any of its instructions infringe the Data Protection Legislation;
    7. at the Customer’s written direction, delete or return the Data to the Customer after the end of the provision of the Services relating to Processing, except that:
    8. maintain complete and accurate records and information to demonstrate its compliance with this clause and provide access to the same for the purpose of a customer conducted audit. Any audits must be no more than once in a twelve (12) month period and must be on not less than thirty (30) days’ notice.
  5. The parties also acknowledge that The UK CORE Breeder Programme may also use services and/or products from other third parties in order to provide the Services under the Agreement and that, in doing so, The UK CORE Breeder Programme may transfer Data to such third parties. This may include (by way of example only) third parties that provide online storage and other facilities. The Customer consents to the appointment by The UK CORE Breeder Programme of sub-processors provided that:
    1. The UK CORE Breeder Programme notifies the Customer in writing of each sub-processor prior to the Processing of any Data by the relevant sub-processor and shall notify the Customer in writing of any change in the identity of the sub-processor from time to time; and
    2. The UK CORE Breeder Programme shall put in place with any sub-processor, written contractual obligations which are at least equivalent to the obligations imposed on The UK CORE Breeder Programme pursuant to this clause.
  6. If The UK CORE Breeder Programme becomes aware of its sub-processor (including Wellness Pet Company Ltd entities) ("Recipient") wishing to transfer Data outside the European Economic Area to countries which have not been approved by the European Commission as having adequate protections in place for the purpose of the transfer of personal data pursuant to the Data Protection Legislation, The UK CORE Breeder Programme shall require that the Recipient enters into an agreement incorporating the standard contractual clauses approved by the European Commission for transfers of personal data to processors outside of the European Economic Area where The UK CORE Breeder Programme would sign as data exporter on behalf of the Customer and the Recipient will sign as data importer and this agreement shall include security obligations on the Recipient which are no less onerous than those contained in this Agreement.
  7. Either Party may, at any time on not less than 30 days’ notice, revise the above clause 6 by replacing it with any applicable controller to processor standard clauses or similar terms forming Party of an applicable certification scheme.
  8. Subject to clauses 9 – 11, The UK CORE Breeder Programme shall remain fully liable to the Customer for the performance of any sub-processor appointed by it pursuant to clause 5.
  9. The Customer agrees to comply with its obligations under Data Protection Legislation and warrants that it has all necessary consents and notices in place in relation to its collection, processing and provision of Data, to enable the lawful transfer of the Data to The UK CORE Breeder Programme in connection with, and for the duration of, the Services provided under the Agreement.
  10. The Customer shall indemnify and hold harmless The UK CORE Breeder Programme against all costs, claims, losses, damages and expenses (including legal expenses) arising out of, or in connection with, any breach of this clause by the Customer and/or its employees, agents and/or sub-contractors.
  11. The Customer acknowledges that The UK CORE Breeder Programme is reliant on the Customer for direction as to the extent to which The UK CORE Breeder Programme is entitled to use and process the Data. Consequently, The UK CORE Breeder Programme will not be liable for any claim brought by the Customer or any Data Subject arising from any action or omission by The UK CORE Breeder Programme to the extent that such action or omission resulted from the Customer’s instructions.
  12. The UK CORE Breeder Programme may also use the Customer’s data in accordance with its Privacy Policy which can be found at Privacy Policy – Wellness CORE Breeder Programme (core-breeders.co.uk)

Complaints Statement & Procedure
We always welcome feedback so please contact us in the first instance to see if we can resolve your complaint quickly and informally. The quickest way to get in touch with us is by emailing us.

If you would prefer, you can instead get in touch by sending a letter to:

The UK CORE Breeder Programme Breeder Team
Wellness Pet UK Limited
The Old Vicarage
Market Street
Castle Donington
Derby
DE74 2JB

Please include your full contact details, including name, postal address, email address, at least one telephone number, along with your order number and let us know your preferred method of contact. This helps us to respond to your complaint quickly and efficiently.

We aim to investigate and reply to all complaints within 14 working days, although some cases may take a little longer. If this is the case, we will do our best to let you know.

Escalation
If you are not satisfied that your complaint has been resolved, then you may request that your complaint is escalated. We will do our best to keep you updated throughout.