Delivery & Returns Information
Delivery Costs
Orders of £75 or more will qualify for free shipping.
For orders under £75, a £6.99 delivery fee will be applied at checkout.
Delivery Estimates
We work on a 3-5 working day* delivery period to mainland UK from when the order is placed.
For example, if an order is placed on a Monday, it might be delivered up to the following Monday.
For Wales & Scotland, your order could take up to 7 working days to be delivered.
We use a range of third-party couriers to ensure your order is delivered as quickly as possible.
*Working days are Monday to Friday 9am – 5pm. Excluding public holidays.
*Please be advised, with the run up to Christmas, some orders may take up to 7 days to arrive.
What happens if my order isn’t delivered in the 3-5 working day period?
Please notify us as soon as possible at corebreeders@kennelpak.co.uk
We will raise an investigation with our couriers to locate your parcel which can take up to 72 hours. During the investigation, we will keep you updated on next steps where appropriate.
Delivery Addresses
We’ll deliver to your home or work address, whatever’s easiest for you. However, we can only currently deliver to valid street addresses and cannot currently deliver to P.O. boxes.
Delivery Days
Please note that we do not deliver on Saturday, Sunday, Monday, or public holidays including but not limited to Good Friday, Christmas Day, Boxing Day, and New Year’s Day. Orders received on these days will be dispatched on the next working day. If you have any concerns about when your order will be received, please feel free to contact us. Orders following bank holidays can take an extra day due to the higher level of parcels our couriers have to deliver.
If you are not available to sign for your delivery and have left delivery instructions to that effect when placing your order, you will be deemed to accept the full risks of receipt of those goods. In this instance, in the event of a dispute, proof of delivery will be constituted by proof that our van driver has acted upon those instructions.
What happens once my order has been dispatched?
An automated email will be sent to you once your order has been dispatched & collected by our courier. You will then receive a further email and/or text message from the courier once your order has been tracked into your local depot.
What happens on the day of the scheduled delivery?
You will receive a further email and/or text message as soon as your parcel is out for delivery.
Please note: That in times of extreme weather and other events out of our control, delivery times may be affected, we will aim to inform you of any disruption as soon as possible.
Do I need to sign for the delivery?
Please remember that deliveries will need to be signed for unless you have advised otherwise when opting for your parcel to be left in a safe place. It is your responsibility to ensure that you are home or are able to collect the item from the courier’s depot if they are unable to reach you at home.
What happens if I miss my delivery?
The courier should leave a ‘Sorry We Missed You’ card, they will also let you know via email and/or text message straight away so you can rearrange your delivery wherever you are, so you don’t have to wait until you get home.
Large orders
Particularly large orders may be shipped in multiple parcels under one consignment which will be dispatched together with one courier. Due to the process of dispatch and delivery, parcels can become separated on their journey to your address. Orders that are separated should be delivered within quick succession from one another.
If you have any concerns about your order, please contact us at corebreeders@kennelpak.co.uk.
Bulk Orders
Orders over a certain size and weight will sometimes need to be shipped on a pallet. If you wish to place an order for feed in bulk, please get in touch with us at corebreeders@kennelpak.co.uk and we will be happy to discuss delivery options.
I want to return my purchase for a refund, what should I do?
If you are not 100% happy with your purchase from the CORE Breeders website, you can return it to us within 28 days of placing your order. Please let us know you wish to cancel your order within 14 days. You then have a further 14 days to return the item to us.
All goods must be returned unused, as new, in a saleable condition with the original packaging. We reserve the right to refuse a refund if the item has not been returned to us in a saleable condition.
To return your item just follow these easy steps:
Pack everything up securely. Please include a copy of the invoice that you received with your order.
Please tell us the reason for your return. You can always do this beforehand by emailing us at corebreeders@kennelpak.co.uk so we know to expect your package.
Post back to us at the address below. For your protection we recommend that you use a recorded delivery service when returning your item(s) back to us, as we are not liable for any loss or damage whilst in transit.
You will be refunded the original price paid for the goods in question; including any original delivery charges you may have occurred. Please note that you are responsible for the costs of returning the item.
What address do I post my purchase back to?
Our returns address is:
FAO CORE Breeder Programme
Website Returns
Palmer Drive
Stapleford
Nottingham
NG9 7BW
How long does it take to get a refund?
As soon as we receive the returned item we will issue a refund to the card with which you made your purchase, you will receive an email from the CORE Breeders website to inform you that your refund has been processed. This refund is subject to standard bank clearing times and depending on the payment method usually takes between 3 and 10 days.
I want to exchange my purchase for an alternative item, what should I do?
We understand that sometimes the product you have ordered might not be 100% right, whether it’s not the right size, style or colour for example. If you would like to exchange your item, just get in touch with us and we will sort the rest! Please note that you will be responsible for the costs of returning the item.
Help! I have received a faulty, incorrect, or damaged product, what should I do?
If unfortunately you receive faulty, incorrect or damaged products please let us know as soon as possible after your receive your order, we can arrange for either replacement stock to be sent to your or you will be refunded the original price paid for the goods in question along with any delivery charges you may have occurred. You will not be responsible for the cost of returning the item(s) back to us.
Please contact us via email at corebreeders@kennelpak.co.uk (Monday to Friday 9am - 5pm), within 48 hours from the date your order is delivered, to arrange an exchange or return where appropriate.
All goods must be returned in their original packaging. We can then inspect the items and pass them onto the relevant manufacturer for assessment wherever necessary. If following an investigation of the product, we believe it is not a fault with the product itself, we will contact you to discuss this. We reserve the right to refuse a refund on the item.
If we believe that the goods may have been damaged deliberately or due to carelessness, we reserve the right to refuse a refund on the item.
Help! I am missing something from my order, what should I do?
If unfortunately, you receive a shortage on your delivery, against what the delivery document states, please contact us within 24 hours or your delivery arriving. Please contact us via email at corebreeders@kennelpak.co.uk. We will endeavour to have the product(s) re-delivered to you as soon as possible.
You will not be charged any postage charges for any short-delivered products to be sent out.